Case Management Dashboard

Track and manage human rights cases with precision.

Open Cases

0

New cases awaiting action

In Progress

0

Cases currently under investigation

Referred

0

Cases referred to other agencies

Withdrawn

0

Cases withdrawn by complainant

Discontinued

0

Cases discontinued from action

Resolved

0

Successfully closed and resolved cases

Critical Priority

0

Active cases flagged critical priority

ATI Progress

0 / 0

Handled / Total Requests

Total Cases

0

All cases registered in CMS

Total Incidents

0

Total incidents tracked

Election Incidents

0

Incidents during election cycle

Election Risks

0

Assessed election security risks

AI Predictive Hotspot Analytics

AI-assisted early warning intelligence across Zambia's provinces

SYNCING

Live PostgreSQL operational intelligence · Comparative 30-day model · Analyst review required

Synchronizing province intelligenceComparing current and preceding operational periods...

Regional Distribution Matrix

Focus on geographic hotspots and resource allocation

Province Deep-Dive

Interactive Situational Data

Hover over any province on the map to explore granular data points.

Recent Cases

Case #	Title	Complainant	Category	Priority	Status	Created

Case Management

Case #	Title	Complainant	Category	Priority	Status	Assigned To	Created	Actions

Incident Reports

Incident #	Title	Description	Location	Date Occurred	Severity	Created	Actions

Election Risk Assessment

Risk #	Title	Category	Severity	Likelihood	Status	Location	Created	Actions

Access to Information (ATI)

Monitor and manage public information requests.

Total Requests

0

Pending

0

Responded

0

Avg. Speed

0 days

Status

Requests List

ATI #	Title	Requester	Province	Requested	Deadline	Status	Actions

Case Workflow Pipeline

Visualize and manage the progression of records through workflow stages.

Loading pipeline data...

Analytics Dashboard

Last updated: Never

Total Cases

0

Selected period

Total Incidents

0

Election-related: 0

Total Risks

0

Election-related: 0 · High severity: 0

ATI Requests

0

Selected period

Total Records

0

Cases + incidents + risks + ATI

Operational Status Distribution

Top Operational Categories

Cumulative Activity Trends

Incident Severity Breakdown

Risk Severity Breakdown

Records by Province

Officer Workload

Reporter Gender Breakdown (Cases)

Reporter Age Distribution (Cases)

System Audit Logs

Full activity trail with location & device

Total Actions

0

Data Modifies

0

Logins/Auth

0

Database Syncs

0

AI Inferences

0

When	User	Action	Entity	Details	IP / Location / Device

Application Error Logs

Total Lines

0

Errors

0

Warnings

0

Info

0

Debug

0

Reports & Documents

Generate detailed PDF, Word, and Excel reports with charts, KPIs, and executive summaries

PDF Word Excel

Total Reports 0 All time

This Month 0 Generated in current month

Latest Report Type —

Loading reports...

Case Archive

View and restore closed or archived human rights cases

Total Archived

0

Cases

0

Incidents

0

Risks

0

ATI Requests

0

Type	Ref #	Title	Archive Details	Actions

Document Repository

Manage and access all system attachments and uploads

Total Files

0

Storage Used

0 KB

PDF Documents

0

Images

0

File Name	Source	Uploaded By	Size	Date	Actions

User Management

Manage system users, access roles, and monitor recent security actions.

Total Active

--

Pending Approval

--

Locked Accounts

--

Total Users

--

All Users Active Users Pending Approvals

User	Role	Region Access	Status	Created At	Actions

Administration · Secure communications

Email & Account Security

Configure password recovery, security alerts, Gmail or custom SMTP, and optional incoming IMAP/POP connectivity.

Not loaded

Outgoing email

Required for password-reset links, reset codes and security alerts.

Enabled

Provider

Sender name

Sender email

Reply-to

SMTP host

SMTP port

Encryption

SMTP/Gmail usernameFor Gmail, use the complete address, for example name@gmail.com.

Google App Password / SMTP passwordGoogle does not email this password to EWER. Generate it in your Google Account after enabling 2-Step Verification. Spaces are removed automatically.

Open Google App Passwords

Send test email

Verify actual delivery using the values currently entered in the form.

Recipient

Gmail setup

Use this checklist for reliable outgoing password-recovery email.

1
Enable two-step verificationTurn it on for the Gmail or Google Workspace mailbox.
2
Create the App Password in GoogleGoogle displays the 16-character password once on screen; it is not sent by email and EWER cannot generate it.
3
Enter the mailbox detailsChoose Gmail · App Password. Use the same Gmail address for Sender email and SMTP/Gmail username.
4
Use secure transportSMTP host: smtp.gmail.com · Port: 587 · Encryption: STARTTLS.
5
Save, test, then sendPaste the App Password, save securely, test the connection, then send a test email.

Incoming IMAP/POP is optional and is not required for password recovery.

Incoming email (optional)

IMAP/POP is not required for OTP or password reset. Enable it only when the CMS must read a mailbox.

Enabled

Protocol

Host

Port

Encryption

Authentication

Username

App password

Administration · Enterprise Integrations

USSD Integration

Configure the Ontech gateway, encrypted credentials, callback security and local session testing without editing source code.

Not loaded

Ontech Gateway Configuration

Settings are the SSOT for the USSD provider. Secret values are encrypted and are never returned in plaintext.

Enabled

Provider

Environment

USSD shortcode

Default language

Ontech API URL

Callback URLProvide the public HTTPS form of this URL to Ontech when going live.

Encrypted credentials

Leave an existing secret blank to keep its current encrypted value.

API Key

API Secret

Client ID

Client Secret

Username

Password

Bearer Token

Signature Secret

Provider Encryption Key

Callback Secret

Callback security & resilience

Enable verification and IP allowlisting only after Ontech provides the live values.

Callback verificationRequire callback secret

Allowed callback IPs

Gateway timeout (seconds)

Retry count

Session timeout (seconds)

USSD Activity

Live database totals for the configured gateway.

Total sessions0

Active0

Completed0

Cases created0

USSD Simulator

Test the real USSD service layer before connecting the network gateway.

Session ID

MSISDN

User input

Start a new session

Ready.

Super User restricted

This navigation item and every management API are protected server-side for the super_user role. Ordinary administrators cannot access integration credentials.

Backup & Restore

Total Backups

-

Total backup archives stored

Total Size

-

Total disk space used

Latest Backup

-

Timestamp of last backup run

Filename	Type	Format	Size	Created	Actions

Automated Backup Settings

Enable Automated Backups

Backup Frequency

Keep Last N Backups

Keep Last N Full Backups

Weekly Full Backup Day

Last Backup

Never

Welcome back

Create your profile

Two-Factor Verification

Case Management Dashboard

AI Predictive Hotspot Analytics

Regional Distribution Matrix

Province Deep-Dive

Lusaka

Recent Cases

Case Management

Incident Reports

Election Risk Assessment

Access to Information (ATI)

Requests List

Case Workflow Pipeline

Analytics Dashboard

System Audit Logs

Application Error Logs

Reports & Documents

Case Archive

Document Repository

File Preview

User Management

Email & Account Security

Outgoing email

Send test email

Gmail setup

Incoming email (optional)

USSD Integration

Ontech Gateway Configuration

Encrypted credentials

Callback security & resilience

Backup & Restore

Automated Backup Settings

Welcome back

Create your profile

Two-Factor Verification

Case Management Dashboard

Regional Distribution Matrix

Province Deep-Dive

Lusaka

Recent Cases

Case Management

Incident Reports

Election Risk Assessment

Access to Information (ATI)

Requests List

Case Workflow Pipeline

Analytics Dashboard

System Audit Logs

Application Error Logs

Reports & Documents

Case Archive

Document Repository

File Preview

User Management

Email & Account Security

Outgoing email

Send test email

Gmail setup

Incoming email (optional)

USSD Integration

Ontech Gateway Configuration

Encrypted credentials

Callback security & resilience

Backup & Restore

Automated Backup Settings

Confirm Restore

Assign Case

Get Mobile App

Android:

iOS:

Create New Case Draft Saved

Report New Incident

Case Details

Report New Risk

Incident Detail

Risk Details

User Administration

Create New User

Custom User Export

New ATI Request

ATI Request Details

Description

Attachment

Comments

Generate New Report

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